Frequently Asked Questions
Everything you need to know about your equestrian gear and orders.
What is the 100% Satisfaction Guarantee?
At Dover Saddlery, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a refund, exchange, or store credit within the specified return period, provided it meets our return policy guidelines.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see the real-time status of your delivery.
Do you offer professional saddle fitting services?
Yes, we offer professional saddle fitting consultations. You can contact our customer service team or visit one of our retail locations to speak with a specialist who can help ensure the perfect fit for both you and your horse.
What shipping methods are available?
We offer several shipping options including Standard Ground, 2-Day Business, and Next-Day Business delivery. Shipping rates are calculated based on the order total and the destination address within the United States.
Can I return a customized or personalized item?
Items that have been personalized, such as custom-engraved nameplates or embroidered apparel, are generally non-returnable unless there is a manufacturer defect or an error made by our team during customization.
Do you ship internationally?
Yes, Dover Saddlery ships to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.